Sales and CRM agent optimization
Optimize tool-heavy sales workflows: API reasoning, CRM writes, and bounded agent steps where your team can score the outcome.
Optimized open-model routes beat Sonnet on measured sales slices at 18% of cost for reasoning tasks and 25% of cost for CRM actions.
The public benchmark reports task slices, replicate counts, frontier references, and cost-normalized quality instead of broad model leaderboard claims.
Workflow
The task is repeated agent work around sales systems: deciding the next API call, writing CRM fields, and completing bounded workflow steps where the target state can be checked.
Quality contract
Understudy treats the frontier model as the reference, freezes representative task slices, and scores candidate routes against the same workflow-specific outputs.
Optimization path
The route can improve through prompt repair, schema control, routing, and specialist model training only after cheaper changes clear the eval.
Buyer fit
This is a fit when a sales or GTM workflow runs often enough that frontier pricing or latency limits product scope, but the team can still define what a successful action looks like.
The detailed evidence lives on the AutomationBench sales benchmark.